Shipping Policy

📦 Shipping Policy

About Shipping
We are pleased to offer Free Standard Shipping on all U.S. orders over $149.

Please note:
The free shipping threshold is calculated after discounts are applied.

Orders under $149 will be charged a standard shipping and handling fee at checkout.

Processing Time
All orders are carefully prepared and shipped within 48 hours after order confirmation
(excluding customized or engraved items).
Each Purmoon piece is handcrafted with love, and every order is quality-checked before shipment.

Shipping Time
Estimated delivery time depends on the shipping method selected at checkout.

Standard Shipping (U.S.):
📍 7–12 business days
(Delivery time includes order processing and shipping transit.)
Please note that delivery times may vary slightly during peak seasons or holidays.

Order Confirmation & Tracking
After placing your order, you will receive:

~📧 Order Confirmation Email
~📦 Shipping Confirmation Email with Tracking Number once your order has shipped
Please allow up to 24 hours for tracking information to update.

If you do not see our emails, kindly check your spam or promotions folder.

Shipping Address Changes
Once an order has been placed, we are unable to:
~Modify the shipping address
~Upgrade the shipping method
Please ensure all shipping details are correct before completing checkout.

Shipping Regions
At this time, we currently ship within the United States only.
Worldwide shipping will be available soon — please stay tuned for updates.

Need Help?
If you have any questions regarding your order or shipping,
please contact us at:
📩 info@purmoon.com
Our support team will be happy to assist you.