FAQs

All orders are shipped from our warehouse in Hong Kong (HK).

Yes.
We offer free worldwide shipping on orders over USD 149.
Orders below USD 149 will be charged a standard shipping fee at checkout.

Orders are usually processed within 1–3 business days.
For custom or engraved jewelry,additional processing time may be required.
Once your order ships,you will receive a tracking number by email.

We ship worldwide. International delivery is available to most countries and regions.
Due to international shipping regulations,customs policies,and logistics constraints,delivery may not be available to certain countries or regions.
If your address is not eligible for delivery, our system will notify you at checkout, or our support team will contact you after the order is placed.

At this time,we do not ship to P.O. boxes.
Please provide a physical address to ensure successful delivery.

Saturday delivery is not guaranteed and depends on local courier services.

Import duties and taxes are determined by your local customs authority.
If applicable, these charges are the responsibility of the customer.

Once your order is shipped, you will receive an email with your tracking number and tracking link.
You can track your order at any time online.

An estimated ship date means your jewelry is being carefully prepared before shipment.
This allows us to complete final quality checks to ensure every piece meets our standards.

Please check with your local courier,neighbors,or building management first.
If you are still unable to locate your package,please contact us within 48 hours,and we will assist you promptly.

Each piece of our jewelry is carefully handcrafted.
Due to lighting conditions,screen settings,and natural differences in gemstones,slight variations in color,brilliance, or appearance may occur.
These differences are normal and make every piece unique.
We always strive to present our products as accurately as possible.

Yes.
All our jewelry is made with 925 sterling silver,which is nickel-free and hypoallergenic.
It is safe for sensitive skin and suitable for everyday wear.

If your item arrives damaged, please contact us within 48 hours of delivery.
Kindly provide clear photos or videos of the issue, and our customer service team will assist you with a replacement or solution as quickly as possible.
Your satisfaction is our priority.

Yes.
All our Moissanite stones are lab-created,ethically made,and carefully selected for brilliance, clarity,and fire.
Each piece is crafted to meet our strict quality standards before shipping.

If your order has not yet been shipped,please contact our customer service as soon as possible.
We will do our best to assist you before your order is processed.
Once an order has been shipped,changes cannot be made.

If your order has not yet been shipped,we may be able to update your shipping address.
Please contact us immediately with your correct address details.
Once the order is dispatched,the address cannot be changed.

You can create an account by clicking “Sign Up” on our website.
Creating an account allows you to:
Track your orders
View order history
Save your shipping information

Yes.
All our jewelry is carefully packed in an elegant gift box,ready for gifting.
Perfect for birthdays,anniversaries,or special moments.

Some popular designs may sell out quickly.
If an item is out of stock, you may contact us to check restock availability.
We restock selected styles regularly based on demand.

Promo codes must be applied at checkout.
If you forgot to use your code, please contact us as soon as possible.
Once an order has been completed, promo codes cannot be applied retroactively.

Prices and promotions may change from time to time.
We do not offer price adjustments for previous purchases.
Thank you for your understanding and support.

Yes.
Your payment security is very important to us.
All transactions are processed through secure and encrypted payment systems.
We do not store or have access to your full credit card information.

At Purmoon,we take active steps to protect your personal data.
Your information is used only for order processing and customer service purposes,and is handled according to our privacy policy.

No.
You do not need a PayPal account.
You can check out using your credit or debit card through PayPal’s secure payment system.

We currently accept the following payment methods:
Credit cards (Visa,MasterCard, American Express) PayPal
Available payment options may vary depending on your location.