FAQs

We are based in beautiful Charlotte and Los Angeles , USA! All orders are shipped from both cities. Standard orders to US will never have duties.

YES! We offer FREE shipping to the US on all orders over $49 USD after discounts and promo codes. Free shipping is not currently available to destinations outside of the US.

In order to ship your order out as quickly as possible and because of the volume of orders, adjustments or changes to your order cannot be made during this time.
Please double check your order before placing it to ensure all the items and information are accurate.

All items made by order and 100% hand-made.
So you will receive the parcel within 7-10 days.

If your order has not received within this time frame, it may be because of:
- Pre-order items
- Items that are not in stock and have an estimated ship date
- Missing order information - please check your email!

If your order includes any of the items mentioned above, your entire order will be shipped in full as soon as ALL items are available.

If you require certain items before your item arrives, we recommend placing separate orders.
If you have any questions, email us at info@Purmoon.com.

Yes we do.

We do not offer Saturday as a specific shipping option, but as we ship USPS, it is possible to receive deliveries on Saturday.

You'll never have to pay duties on standard shipping to the US! Orders shipping to international locations and express shipments to the US may be subject to import duties, handling fees and VAT, which we cannot control.

Once your order has shipped, you'll receive a shipping confirmation by e-mail so that you can track with them. Please allow a few days for your tracking to start working.

We're so sorry, but our office cannot accommodate Local Pickup at this time.
Please stay tuned, as it may be available very soon.

We appreciate your understanding.
Please don’t hesitate to let us know if you have any questions.
We’re happy to help!

If an item has an estimated ship date, it means it's currently out of stock and in the process of being restocked or some items will new arrived very soon, and estimated to be available to ship on the date specified.
This gives you the option to purchase and reserve the item(s) you want in advance and guarantee you'll get them.

Payment for the item will be taken at the time the order is placed and your card will be charged upon checkout.

NOTE: Your entire order will be shipped in full as soon as ALL items on your order are available.
If you require certain items before your item arrives, we recommend placing separate orders.
E-mail us at info@Purmoon.com if you have any questions.

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:

1. Make sure the shipping address on your order is correct
2. Look for an attempted delivery notice slip
3. Double check your area in case it's stored in a hidden area
4. Check to see if your neighbors or someone in your residence accepted it

Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
Purmoon is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package.
If your package is still no where to be found, please contact us at info@Purmoon.com

Each piece is handcrafted and made to order. Natural variation in product is normal and not a reflection in quality.

All of our jewelry is hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free.
We test every single style to ensure they meet all of our rigorous standards.

We're so sorry for that.
Although we inspect each item before and package them with care, damages or defects can happen during shipment.

If you find yourself in this situation, please contact us immediately at info@Purmoon.com with your order number and photos of the damage.
We will check carefully then let you know how we can fix it up.
If can not fix it up by your own, we will happy to help to make exchange.

Please note we are unable to accept reclamations beyond 60 days pass the date you received your order and damages incurred from wear and tear or mishandling of the item.

In order to add an item you’ll need to place a new order, but we can combine them into one shipment so that your items arrive together.

All you need to do is add a comment on the checkout page "Please ship this order with..." and enter your previous Order ID.
Our team will see this comment and update the order for you.

Please note that by shipping both orders together, your estimated delivery time will be slightly delayed.

To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:

 

• Street address with apartment number
• City
• Country
• Postcode

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.

Your order will automatically include a pouch for gifting.

Our gift boxes can be purchased as an add-on to your order.

You can also ship a package directly to the recipient.

Just enter their information in the shipping address upon checkout.

We try our best to keep our best selling pieces in stock, but sometimes, they just move too fast.

If a product has a " Get on the Waitlist " button, you can sign up to be notified when that item is back in stock. Just click the button and enter your email address in the pop up.

If the product has a " Sold Out " button, this means that this style will not be restocked.

The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on social media.

 

Due to the high volume of inquiries we receive daily, we are not able to adjust your order should you forget to use your code.

We hope that this will encourage you to take the time to check out using the proper information.

This will save you money, and save us time! Thanks a lot!

Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) up to 3 days after your order is placed.

This applies to regular priced items only and does not include discount code items or items that are part of any other promotion.

Please email us at info@Purmoon.com within 7 days of your order date to request a price adjustment.

Please note that promotions that include a free gift with purchase cannot be applied after the order has been placed.

No card information is ever saved at Purmoon and it remains the private property of the card holder at all times before, during, and after the product purchase.

In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data.
Purmoon does NOT keep credit card information on record.

No. PayPal will process payments even if you don't have an account.

We accept all major credit cards such as Visa, MasterCard, American Express, and PayPal.