Terms of Service

PURMOON TERMS OF SERVICE

(USA · Moissanite & S925 Sterling Silver Jewelry)
Effective Date: January 2026
Welcome to Purmoon Jewelry.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services provided by Purmoon Jewelry LLC ("Purmoon," "we", "us" or "ours").

By visiting our site or purchasing from us, you agree to be bound by these Terms.
If you do not agree, please do not use our website or services.

1. About Purmoon

Purmoon is a jewelry brand founded by Lily, specializing in fine jewelry crafted from S925 sterling silver and genuine Moissanite stones.
All products are designed for personal wear, gifting, and everyday elegance.

2. Eligibility

  • By using this site, you confirm that:
  • You are at least 18 years old
  • Or you have the consent of a legal guardian
  • You agree to provide accurate and complete information when placing an order.

3. Products & Descriptions

We make every effort to display product images, descriptions, and specifications as accurately as possible.

However:

  • Slight variations in color may occur due to lighting, photography, or screen display
  • Natural sparkle differences in Moissanite stones are normal
  • Handmade or small-batch jewelry may show minor variations
  • These characteristics do not constitute defects.

4. Pricing & Availability

  • All prices are listed in U.S. Dollars unless otherwise stated
  • Prices may change without prior notice
  • Product availability is not guaranteed until payment is completed
  • We reserve the right to limit quantities or discontinue items at any time.

5. Orders & Payment

  • By placing an order, you agree that:
  • You are authorized to use the payment method provided
  • Payment information is accurate and complete

Payments are processed securely through third-party providers such as:

  • Shopify Payments
  • Stripe
  • PayPal

Purmoon does not store or have access to your full payment information.

6. Custom & Personalized Jewelry

  • For custom-made or engraved jewelry:
  • Production begins after order confirmation
  • Custom orders cannot be canceled, returned, or exchanged once production has started
  • Custom details are created exactly as submitted by the customer
  • Please review all customization information carefully before placing your order.

7. Shipping
Shipping times are estimates and may vary due to:

  • Production time
  • Carrier delays
  • Customs processing (if applicable)
  • Purmoon is not responsible for delays caused by shipping carriers or customs authorities.
  • Detailed shipping information is provided in our Shipping Policy.

8. Returns & Exchanges
Due to the nature of jewelry products:

  • Returns are accepted only for items with manufacturing defects
  • Normal wear, tarnishing, or accidental damage are not considered defects
  • Custom or engraved items are non-refundable
  • Please refer to our Return & Refund Policy for full details.

9. Jewelry Care Disclaimer
S925 sterling silver may naturally oxidize over time due to:

  • Air exposure
  • Humidity
  • Skin chemistry
  • Proper care is required. Tarnishing is not a product defect.
  • Care instructions are provided with each purchase.

10. Intellectual Property
All content on this website, including:

  • Product designs
  • Images
  • Videos
  • Text
  • Logos

are the exclusive property of Purmoon Jewelry LLC.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Prohibited Use
You may not use our site for:

  • Illegal activities
  • Fraudulent transactions
  • Resale without authorization
  • Infringement of intellectual property rights
  • Harassment or abusive behavior

We reserve the right to terminate service for violations.

12. Limitation of Liability
Purmoon shall not be liable for:

  • Indirect or incidental damages
  • Losses caused by misuse of jewelry
  • Allergic reactions not disclosed prior to purchase
  • Shipping carrier delays

Our total liability shall not exceed the amount paid for the product.

13. Indemnification

You agree to indemnify and hold Purmoon harmless from any claims arising from misuse of products or violation of these Terms.

14. Governing Law

These Terms shall be governed by the laws of the United States, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to update these Terms at any time.
Any changes will take effect immediately upon posting on our website.

16. Contact Information

If you have any questions about these Terms, please contact us at:

📧 info@purmoon.com
Purmoon Jewelry LLC
United States