Returns

Introduction to Our Return Policy

At Purmoon, we are dedicated to enhancing your beauty and brilliance, hoping that you fully enjoy every piece of our jewelry. We understand that sometimes you might not be completely satisfied with your purchase, or you might encounter other reasons for a return. During these moments, the Purmoon team is more than happy to assist you wholeheartedly, ensuring that your shopping experience remains delightful and satisfying.

 

Please Note

We do not support exchanges. If you wish to receive a different item, you will need to return your original purchase and place a new order.

 

Non-Returnable Items

  1. Custom-made items
  2. Earrings
  3. Sale items marked as "Final Sale"
  4. Damaged goods or items with damaged packaging (including all contents)

 

Return Period

Customers have 30 days from the receipt of their order to initiate a return.

 

Refund Process

If the returned items are in good condition, we will refund the total amount minus the original shipping cost and a $5 handling fee. The refund will be processed within 14 business days of receiving the return, using the original payment method.

 

Return Process

Click here to fill in your order information and submit a return request. Once approved, repackage the items properly in their original packaging (partial or full deductions from the refund may be made if improper packaging results in damage during transit). Ship the items within 7 days and enter the tracking number on the refund page. We will process the refund within 14 business days of receipt and notify you via email.

 

Costs

Customers are responsible for return shipping costs. In addition, the original shipping cost and a $5 return handling fee will be deducted from the refund.

 

Damaged or Incorrect Items

If you receive a damaged, incorrect, or faulty item, please contact us within 30 days. We will send a replacement free of charge and provide a 15% discount e-coupon, valid for 7 days.

 

Contact Information

If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and provide you with the best service possible. Feel free to reach out at: info@Purmoon.com